Returns & Exchanges at Ivy Shop
We want you to love your new look, but if you are not completely satisfied, we offer free returns and exchanges within 30 days of delivery. All items must be in their original condition, unworn, and with all tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Select your reason for return and download your prepaid shipping label, which will also be sent directly to your inbox.
Package Your Items
Securely pack your items in their original packaging and attach the prepaid shipping label to the outside of the box.
Drop Off and Track
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing